Creating Memories That Last a Lifetime
Our Mission and Values
We believe life's most valuable currency isn't money—it's memories. Since launching our platform, we've connected over 500,000 people with experiences that transformed ordinary days into extraordinary stories they share for years. Our mission centers on making high-quality, memorable experiences accessible to everyone, whether someone wants to surprise a loved one with a romantic hot air balloon ride or finally tackle their bucket-list skydiving adventure.
The concept of experience gifting has roots in the broader experience economy, a term first coined by Pine and Gilmore in 1998 but which has accelerated dramatically in recent years. Research from the University of California, Berkeley shows that experiential purchases lead to greater happiness than material purchases because experiences become part of our identity. When someone says 'I'm a person who went skydiving' or 'I've driven a NASCAR race car,' that experience integrates into their self-concept in ways that owning objects never can.
Our values guide every decision: safety comes first, quality matters more than quantity, and customer satisfaction drives everything we do. We maintain a 4.7 out of 5 star average rating across over 18,000 customer reviews, with 89% of customers saying they would purchase another experience through our platform. These numbers reflect our commitment to thorough provider vetting, transparent communication, and responsive customer service when questions or issues arise.
The experiences we curate span all 50 states and cover virtually every interest area—from serene spa retreats to heart-pounding adventure sports, from intimate cooking classes to spectacular aerial tours. Our home page showcases the full breadth of options available, while our FAQ page addresses common questions about booking, validity periods, and what to expect. This comprehensive approach ensures that anyone can find the perfect experience regardless of budget, location, or interests.
| Year | Experiences Booked | Partner Providers | Customer Rating | Repeat Customer Rate |
|---|---|---|---|---|
| 2020 | 78,500 | 420 | 4.5/5 | 31% |
| 2021 | 124,000 | 680 | 4.6/5 | 38% |
| 2022 | 186,000 | 890 | 4.6/5 | 42% |
| 2023 | 237,000 | 1,150 | 4.7/5 | 47% |
Our Rigorous Provider Selection Process
Not every experience provider makes it onto our platform. We maintain strict quality standards that ensure every experience meets our safety, professionalism, and customer service requirements. The vetting process begins with verification of all necessary licenses, insurance coverage, and regulatory compliance. For aerial experiences, we confirm Federal Aviation Administration certifications. For adventure activities, we verify that providers carry minimum liability coverage of $2 million and maintain current safety certifications from relevant governing bodies.
Beyond paperwork, we conduct in-person evaluations of facilities, equipment, and staff qualifications. Our assessment team has visited over 1,800 provider locations across the United States, examining everything from equipment maintenance logs to instructor credentials to customer waiting areas. We look for providers who don't just meet minimum standards but exceed them—companies that invest in top-tier equipment, ongoing staff training, and facility improvements. According to the Occupational Safety and Health Administration, proper equipment maintenance and staff training reduce accident rates by up to 60% in adventure tourism operations.
Customer feedback forms a crucial part of our ongoing quality assurance. Every participant receives a post-experience survey, and we monitor ratings closely. Providers must maintain a minimum 4.0 out of 5 star rating to remain on our platform. When ratings drop, we investigate immediately, working with providers to address issues or removing them from our offerings if problems persist. This continuous monitoring ensures that the quality you experience matches the quality we promise. We also conduct annual re-evaluations of all providers, updating our assessments as businesses grow, change ownership, or modify their operations.
Price transparency matters too. We negotiate directly with providers to ensure competitive pricing while maintaining their ability to deliver quality experiences. Our pricing structure is straightforward—the price you see includes all essential elements of the experience, with any optional add-ons clearly marked. We never add hidden booking fees or processing charges, and our voucher terms are explained in plain language before purchase.
| Category | Insurance Minimum | Key Certifications Required | Equipment Age Limit | Staff Training Frequency |
|---|---|---|---|---|
| Aerial (Skydiving, Balloon) | $5M liability | FAA, USPA certifications | Per FAA regulations | Quarterly minimum |
| Motorsports | $3M liability | Track certification, instructor licenses | 5 years or per spec | Bi-annual minimum |
| Water Activities | $2M liability | Coast Guard, lifeguard certified | Annual inspection | Annual minimum |
| Spa & Wellness | $2M liability | State cosmetology/massage licenses | Per manufacturer spec | Continuing education |
| Culinary | $2M liability | Food handler, facility permits | Commercial grade only | Food safety annual |
| Tours & Sightseeing | $2M liability | Business licenses, driver permits | Per DOT standards | Safety training annual |
Customer Support and Satisfaction Guarantee
Purchasing an experience differs from buying a physical product, which is why dedicated customer support matters tremendously. Our support team operates seven days a week, responding to inquiries within 4 hours during business hours and within 24 hours on weekends. Whether you have questions before purchasing, need help with booking, or encounter issues with a provider, we're here to help resolve matters quickly and fairly.
Our satisfaction guarantee protects your purchase. If an experience fails to meet our described standards due to provider error—equipment failures, unprofessional staff, or significant deviations from what was promised—we'll work to make it right. This might mean rebooking with the same provider if you're willing, switching to a comparable experience with a different provider, or issuing a full refund. In 2023, we processed 1,247 satisfaction guarantee claims out of 237,000 bookings, a rate of just 0.5%, which reflects both our rigorous provider vetting and our commitment to resolving issues when they occur.
The booking process itself is designed for simplicity. Purchase a voucher online, receive it immediately via email, and present it as a gift or keep it for yourself. Recipients then visit the provider's booking page, check availability, and schedule their preferred date. Most bookings are confirmed within 24 hours. If plans change, our flexible rebooking policies allow date changes up to 48 to 72 hours before the scheduled experience, depending on the provider's specific terms.
We also recognize that questions often arise after purchase. Our comprehensive FAQ page addresses the most common concerns about voucher validity, age requirements, weather policies, and what's included in various experience types. For unique situations not covered in our standard resources, our customer support team has the authority to find creative solutions that keep customers happy. This empowerment of our frontline staff—rather than rigid policies—allows us to handle the 3% of situations that fall outside normal parameters with flexibility and common sense. The Better Business Bureau has given us an A+ rating based on our complaint resolution record and transparent business practices.
| Issue Type | Average Response Time | Average Resolution Time | Customer Satisfaction | Resolution Rate |
|---|---|---|---|---|
| Booking Questions | 2.3 hours | Same day | 94% | 99% |
| Rescheduling Requests | 3.1 hours | 1 business day | 96% | 98% |
| Provider Issues | 1.8 hours | 2-3 business days | 88% | 95% |
| Refund Requests | 4.2 hours | 3-5 business days | 85% | 92% |
| Technical Problems | 1.5 hours | Same day | 93% | 97% |
| General Inquiries | 3.5 hours | Same day | 95% | 100% |